Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair motor failures the same day you call. Our technicians carry common motor parts and replacements in their service vehicles. For standard motor failures, repairs typically take 1-2 hours. If a replacement motor is needed and we don't have your specific model in stock, we can usually get it within 24-48 hours. Emergency motor failures get priority scheduling, and we offer same-hour arrival for urgent situations.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors can be caused by several factors: 1) Age and wear - most motors last 10-15 years with regular use. 2) Power surges - electrical spikes can damage motor components. 3) Lack of maintenance - without regular lubrication and tune-ups, motors work harder and wear faster. 4) Misaligned tracks or damaged springs - these force the motor to overwork. 5) Extreme temperatures - Ohio's hot summers and cold winters stress motor components. 6) Obstruction damage - repeated strain from hitting objects can burn out motors. Regular maintenance can extend motor life significantly.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations! We understand that a quality insulated garage door is a significant investment. We partner with several financing providers to offer: 0% interest options for qualified buyers, low monthly payment plans, quick approval process (often same-day), and no prepayment penalties. Our team can discuss financing options during your free estimate. The energy savings from an insulated door often help offset the monthly payments, making it a smart investment for your home.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: complete safety inspection of all components, lubrication of rollers, hinges, and springs, spring tension adjustment, track alignment check, weather seal inspection, opener safety sensor test, battery backup check (if applicable), hardware tightening, balance test, and a written report of findings. Regular maintenance every 12-18 months can prevent 90% of emergency repairs.

Question 5

Are your technicians licensed and insured?

Accepted Answer

Absolutely! All our technicians are fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation coverage. Each technician undergoes background checks and continuous training. We're proud to employ EPA-certified Master Technicians with specialized training in insulated door systems. You can request proof of insurance at any time.

Question 6

What areas do you serve?

Accepted Answer

We proudly serve Sandyville and the surrounding Northeast Ohio communities including Canton, Massillon, Alliance, Dover, New Philadelphia, Carrollton, Minerva, Louisville, Navarre, and Waynesburg. If you're unsure whether we service your area, give us a call - we're always happy to help!

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